Professional behavior (conduct)
- Members have adequate knowledge of the products in which they trade and of the clients they represent.
- Members have adequate knowledge of the applicable contract conditions.
- Members undertake to urge the parties involved to comply with contracts.
- Members undertake to supervise the execution of contracts.
- Members undertake to trade in products of known origin, and preferably certified products.
- Members will comply with national laws and legislation and fully endorse the principles of corporate social responsibility..
- Members endorse the ‘Green deal’ principles
- Members will endeavour to resolve any problems in a reasonable and amicable manner for both parties.
- Members will endeavour to take immediate action following the receipt of a complaint or claim,
- If necessary, members will inspect the goods within five working days.
- Members will cooperate to reach a solution to any dispute.
- In the event of mediation, members will cooperate fully and openly to reach a solution to any dispute.
- Members will take account of the procedures applicable within the different organisations involved.
- In the event of a complaint relating to one of the members, parties can refer to the NATA secretariat. The secretariat will take the necessary action, if appropriate through a disputes committee appointed for this purpose. Both parties will be notified of the outcome; no rights can be derived from the information provided. In the event of repeated complaints, the Board of the association can decide to expel the relevant member temporarily or permanently.
- To prevent any conflict of interest, members receive a fee from one party only, the seller or the buyer, unless alternative arrangements are agreed and no objection is made. Such alternative arrangements must be made clear to all parties concerned at the time the contract is drawn up.
This code of conduct is an integral part of the articles of the Association.